PRIVACY POLICY

Personal information is any information about a natural person that allows that person to be identified, and any information about an identifiable person. This includes any information relating to a person's physical, physiological, mental, economic, cultural or social identity that, taken alone or in combination, may allow a person to be identified.

In the course of our activities and business, we collect the personal information necessary to fulfill the purposes for which it was provided to us, including the following information:

• As part of our recruitment process, when you apply for a position with us, we obtain information about your identity (such as your last name, first name, date of birth), your contact information (address, email address, telephone number) and your work experience (any information contained in a résumé submitted to us, information about your education, work experience, previous employers, references, professional or social involvement, etc.);
  
  
• As part of our human resources management, we also collect any other required information from our employees (banking details, social insurance number, insurance information, etc.);
  
  
• When you consent, we obtain information about your use of our website and information collected from your browsing history or by means of cookies;
  
  
• We may also obtain information about your use of our social network accounts and your interaction with our online advertising, if any;
  
  
• In the course of providing our services, we may also obtain information relating to your organization, including information relating to directors, officers or employees of our customers or other business partners.

If you are under the age of 14, please obtain the consent of your parent or guardian before providing us with any personal information. If you are the parent or guardian of a person under the age of 14 and you become aware that such person has provided us with personal information without your authorization, please contact us and we will take steps to delete or anonymize such information in accordance with applicable laws.

In general, we collect personal information directly from the person concerned and with his or her consent, unless an exception is provided for by law. In the case of candidates for employment, we may also collect personal information about that person from third parties, with the consent of the person concerned. Consent may be implied in certain situations, for example, when you voluntarily provide your personal information as part of our voluntary activities, recruitment and hiring process.

In all cases, we will only collect personal information if there is a valid reason to do so. In addition, collection will be limited to the information we need to fulfill the purpose for which it is collected.

We collect your personal information in compliance with applicable laws including:

• As part of our recruitment, hiring process and human resources management;
• Through cookies, when you have given your consent;
• As part of our general business operations.

We use your personal information for the specific purposes for which it was provided to us and for any other purposes permitted by law. In particular, we use personal information for the following purposes:

As part of our recruitment process, we evaluate your application, check your references and your professional and criminal record, all in compliance with the law;

1. Managing our human resources;
2. To meet our legal, regulatory and risk management obligations, and to prevent fraud;
3. For safety and prevention purposes;
4. In order to improve our website, facilitate its use, ensure its relevance and the relevance of its content;
5. To carry out analyses enabling us to better understand our customers and their needs, and to develop our services and offers;
6. For any other purpose permitted by law.

Your personal information may be shared with our service providers if they require access in order to provide their services.

We ensure that these suppliers and organizations have put in place adequate practices to protect your personal information in accordance with the Act and we sign contractual agreements with them that provide for the protection of your personal information and their obligation to process, use and retain it in accordance with the Act. We limit the personal information to which they may have access to that which they may require to carry out their mandate or provide their services.

Your personal information may also be shared with government authorities and law enforcement agencies when required by applicable laws.

Your personal information may also be shared with a purchaser, successor or assignee as part of a business transaction such as a sale of business, sale of assets, financing, granting of security interests, merger or corporate reorganization, all in accordance with the Act.

Your personal information is retained for as long as necessary to fulfill the purposes set out in this policy and to comply with our legal and regulatory obligations.

Your personal information in paper format is kept at our offices. It is subject to security measures as detailed below.

Your personal information in electronic format is stored on servers in Canada, but we may use suppliers or partners located outside the country.

If we need to share personal information with these suppliers and partners, we ensure that the protection and confidentiality of this information meets our requirements, and we will ask these suppliers and partners to contractually agree to comply with and respect them.

Your personal information is protected by physical, administrative, organizational, contractual and IT measures, in accordance with the best practices in force in the fields of security, cybersecurity and protection of personal information. Although we implement all measures required to protect your personal information, these measures are not infallible, and we cannot 100% guarantee the security of your information; it is therefore transmitted at your own risk. Also, information may be accessed, used or destroyed if our security measures are breached. In the event of a security incident involving your personal data, we undertake to notify you of such an incident and to take all reasonable steps to reduce the risk of harm being caused and to prevent further incidents of a similar nature, all in compliance with the law.

In accordance with the law, you have the following rights:

• Request for access: You may ask us whether we hold any personal information about you and, if so, request a copy of the personal information we hold about you, subject to the exceptions and prohibitions set out in the Act.
• Request for rectification: If any personal information we hold about you is inaccurate or incomplete, you may request that it be rectified.
• Request for de-indexation or cessation of dissemination: When the conditions set out in the Act are met, you may ask us to cease the dissemination of any of your personal information or to de-index any hyperlink attached to your name allowing access to any of your personal information by a technological means.
• Withdrawal of consent: You may withdraw your consent to the disclosure or use of your personal information at any time. In such a case, however, we may not be able to fulfill the purpose for which the information was provided.
• Complaints: In the event of alleged non-compliance with the principles set out in the Act, you may file a complaint with our Privacy Officer. Our organization will then investigate, and if the complaint is found to be justified, it will take appropriate measures, including amending its policies and practices if necessary. It is also possible to file a complaint with the governing authority for the protection of personal information, i.e., in Quebec, the Commission d'accès à l'information du Québec and, at the federal level, the Office of the Privacy Commissioner of Canada.

As part of your browsing on our website, it is possible, with your consent and in accordance with the law, that cookies or other similar technologies are installed on your browser to obtain information about your browsing history, searches and preferences in order to offer you targeted advertising. For more information, please consult our cookie policy.

Our website may contain hyperlinks to other websites, including those of our partners, which are not under our control or responsibility. By including these links, we do not necessarily endorse or approve the content of these third-party sites. We provide these links for your convenience and information only. Consequently, we accept no responsibility for the content, accuracy, legality or any other aspect of the sites to which we redirect our users. Use of these links is at your own discretion and risk. We encourage you to review the privacy policies and terms of use of any third-party sites you visit via links on our site.

For any questions, complaints, or requests related to this Privacy Policy or with respect to the exercise of your rights under the Act, please contact the person responsible for the protection of personal information in our organization, whose contact details are as follows:

PRIVACY OFFICER
Eric Généreux, General Manager
rprp@fenetresconcept.com
450 434-0499

If you want to contact our Privacy Officer by mail, the postal address is as follows:

1005 Rue Armand-Bombardier, Terrebonne, Quebec, J6Y 1S9.

This policy will be modified from time to time, always with a view to protecting your personal information and informing you of our most recent practices. We therefore encourage you to review it whenever you are about to provide us with your personal information or visit our website to stay informed about how we handle personal information.

This policy was last updated on March 19, 2024.

POLICY REGARDING THE USE OF COOKIES

The purpose of this policy is to define the practices of our website with respect to the use of cookies.

1. WHAT IS A COOKIE?

A cookie is a small text file stored in your browser when you visit our website, regardless of the type of device you use. This cookie is used for the proper operation of the website and to improve your browsing experience by recording certain information, such as your preferences or the pages you have visited.

2. TYPES OF COOKIES USED

We use different types of cookies on our website:

• Essential cookies: These cookies are necessary for the proper operation of our site. They enable you to navigate the site and use its basic functions.
• Analytical cookies: These cookies help us understand how visitors interact with our site by collecting information anonymously. This data enables us to constantly improve our site to provide a better user experience.
• Personalization cookies: These cookies allow the site to remember your preferences and personalize your browsing experience based on your previous choices.
• Targeting cookies: These cookies are used to track users' browsing habits and display ads based on their interests. They may be used by third parties, such as advertisers, to serve ads that are relevant to you.

3. USER CONSENT

Before we place cookies on your device, we will obtain your prior consent. On your first visit to our site, a cookie information banner will appear, informing you of the cookies used and asking you whether you wish to accept or decline them. By continuing to use our site thereafter, you consent to the use of cookies in accordance with this policy.

4. COOKIES RETENTION

The cookies we use are stored on your device for a specific period of time, which may vary depending on the type of cookie. Some cookies are temporary and are deleted from your device when you close your browser, while others may be retained for longer periods. You can request that cookies be deleted by accessing your device settings.

5. MODIFICATIONS TO THE POLICY

We reserve the right to change this cookie policy at any time. Any changes to this policy will be posted on this page, and the date of the last modification will be updated.

If you have any questions or concerns about this cookie policy, please contact our Privacy Officer as indicated above.

Last update: March 19, 2024.